Terms and Conditions
Terms and Conditions
By using our website and placing an order, you agree to the terms and conditions set out below.
1. Return & Refund Policy: We accept returns and issue refunds on all products for any reason, subject to the following conditions:
• The product must be in new condition with all original packaging and components.
• You must contact us within 7 days of delivery to request a return authorization for your order. Returns must be shipped within 14 days of receiving your return authorization.
• You must provide photo or video evidence showing a material defect or issue with the product to be eligible for a refund. We reserve the right to determine what constitutes an eligible defect or issue.
• Refunds will be issued to the original payment method used for your purchase within 30 days of receiving your returned item(s).
• Shipping and handling charges are non-refundable unless the return is due to our error (e.g. shipping the wrong item or if the product is found to be materially defective).
• This policy does not apply to custom or special order items.
2. Bespoke Orders
When you place an order for a bespoke product, you understand that we will begin the process of creating this product immediately. This involves the use of materials and labor specifically for your order.
Cancellation and Refunds of Bespoke Orders
Due to the nature of bespoke products, you are not entitled to cancel your order once production has begun. By submitting your order, you understand and agree to this condition.
If for any reason you wish to cancel your order after production has begun, you may be eligible for a partial refund. The refundable amount will be determined by the amount of material used and the cost of labor already incurred at the time of cancellation. You acknowledge that this may result in receiving less than the original price paid.
3. Liability: In no event shall Mr Majeza or its owners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your purchase of any products or services from us.
4. Intellectual Property: All content on this website, including but not limited to text, graphics, logos, images, and digital downloads, is the property of pegasuspounds and is protected by international copyright, trademark, and other intellectual property laws. Unauthorized use, copying, reproduction, modification, or distribution of such content is strictly prohibited.
5. User Account: By creating an account on our website, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
7. Governing Law: These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of China
8. Changes to Terms and Conditions: We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
9. Indemnification: You agree to indemnify, defend and hold harmless pegasuspounds and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
10. Severability: In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
11. Termination: These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
12. Entire Agreement: The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
By using our website and placing an order, you confirm that you have read, understood, and agree to these terms and conditions in their entirety.
We offer various shipping methods depending on item size, destination, and delivery requirements. Quoted shipping fees cover costs for reliable, insured delivery.
Estimated timelines provided at checkout or time of order are based on average transit times according to shipping method and location. We make every effort to ship orders promptly, however delays may occasionally occur.
Lost or Damaged Packages:
We take care to pack items securely, but unfortunately damage or losses are an infrequent possibility with any shipment. If an order arrives damaged, please contact us within 2 days of delivery with photos documenting damage so we can arrange next steps. For lost shipments, we will launch an investigation with the carrier after 10 days without delivery.
Customs & Duties:
Import taxes, customs clearance fees, duties, tariffs, and other charges levied by destination customs are the responsibility of the recipient. We have no control over these government charges.
If an attempted delivery is refused for any reason, we will issue a refund minus any shipping fees once the package is returned to our facility. Delivery refusal forfeits free return shipping.
Buyer/recipient is responsible for paying any applicable import duties, taxes, custom clearance fees and any other extra charges.
Free shipping is to the buyer's nearest port by sea, overland transport and door delivery not included. Recipient is responsible for pickup from port upon arrival. Door-to-door delivery available for additional fee, contact us, email or chat.
Kindly contact us about shipping fees if your residence is located outside the EU, US, and United Kingdom.